Download Email as file

Starting with CTK Email Parser v1.15, administrators can enable users to download emails stored in Salesforce as EML files (RFC 5322 format).

This feature allows users to export email records from Salesforce into a standard email file format that can be shared, archived, reviewed, or audited outside of Salesforce.

Download Email Message as Email file (EML)

Setup Steps

  1. Ensure users have access to view Email Message records.
  2. If non-admin users require this feature, grant access to the Visualforce page DownloadEmailMessageAsEML.
  3. Open the desired Email Message page layout.
  4. Drag and drop the Download (EML) button onto the page layout.
  5. Save the page layout.

Usage

  1. Open desired Email Message record
  2. Click on Download (EML) button
  3. A window should pop-up and Email file (EML) should be downloaded automatically

Download Email linked to Email Parser log as Email file (EML)

Setup Steps

  1. Ensure users have access to view Email Parser Log records.
  2. If non-admin users require this feature, grant access to the Visualforce page DownloadEmailFromJob.
  3. Open the desired Email Parser Log page layout.
  4. Drag and drop the Download (EML) button onto the page layout.
  5. Save the page layout.

Usage

  1. Open desired Email Parser Log record
  2. Click on Download (EML) button
  3. A window should pop-up and Email file (EML) should be downloaded automatically

Please note:

  1. The exported EML file is a reconstruction of the original email based on the data stored within Salesforce.
  2. CTK Email Parser does not make any representations or warranties regarding the legal validity, evidentiary value, or admissibility of exported EML files.
  3. Email clients and service providers may interpret RFC 5322 standards differently. As a result, certain email elements or behaviors may vary when the exported EML file is opened in different applications.
  4. This functionality will continue to evolve as compatibility improvements are introduced. If you encounter limitations or unexpected behavior, please contact CTK support for assistance.